Color Policy

At Asheville Hair Design, the integrity of the hair comes before any goals or desired results. We have a policy and procedure to ensure the hair remains healthy during any process. If you have box color, henna, well water, are on certain medications, or are about to undergo a color correction, there are some risks involved. Our top priority is to maintain the integrity of the hair and provide services that are safe for each guest.

The desired result may not be reached in one visit and multiple processes are recommended to achieve the desired result.

​Color and integrity of the hair are ONLY GUARANTEED when the recommended shampoo & conditioner are purchased from Asheville Hair Design directly.

We recommend that you follow all instructions, including a home-care regimen. Please understand that failure to follow professional recommendations will compromise the desired outcome.

• The use of over-the-counter shampoos and conditioners will compromise your results and our color process will not be guaranteed.
• All recommended services are essential for the end result to be achieved. If recommended treatments are skipped or ignored, the end result will vary.
• There is a possibility of breakage, damage, brassiness, and the presence of undesired tones during each procedure.
• Haircuts are recommended throughout the procedures, especially if there is damage or breakage to the hair.
• There is a chance of a chemical reaction when box color, well water, medications, and/or product build-up are in the hair. This means: that if any of these are present in the hair there could be breakage or the hair may not respond to the services, causing us to take a different route or stop treatments immediately.

 Thank you for trusting us with your hair. We will do our best to make sure you’re 100% satisfied with the results.