Punctuality is key! We do our best to run on time and we ask you to do the same. Please arrive 5-10 minutes early for all appointments. PRICING Pricing at Asheville Hair Design is based on the average amount of time it takes to perform the desired service. Prices listed may be increased based on length, density, preparation work performed by our staff, and if additional time or product is needed to perform the service. Prices are subject to change without notice. If you have specific questions on pricing, please inquire prior to being serviced.
Cancellation Policy Due to a high rate of no-shows and late cancellations, a credit card will be required in order to secure your appointment slot. We require that all appointments be confirmed no later than 48 hours before the scheduled start time (for cutting/styling) or 72 hours (any appointments including hair color) before the start time). If proper notice is not given and the appointment slot cannot be filled, a fee of 50% of the failed appointment will be charged to your credit card on file. Same-day cancellations are nearly impossible to fill and will be considered a no-show. No-Shows will be charged 100% for their failed appointment. As a courtesy, you will receive a Confirmation Email 3 days before your appointment and a Confirmation Text 2 days before your appointment. We recommend that you schedule your next appointment prior to leaving the salon to ensure you have the appointment time that you most desire. Putting your card on file and securing the appointment means you agree to the terms under any circumstance.
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. We do record these occurrences as to prevent abuse of the policy. We understand this may come across as strict. However, our goal is to be preventative in order to protect and accommodate our team and guests.
RESERVING APPOINTMENTS When reserving an appointment with us, we do require an active credit or debit card to secure the appointment. The card will not be charged unless our above outlined Cancellation or Tardiness Policies are breached. By entering or giving us your credit card information at the time of booking, you agree to our cancellation terms of your card on file being charged if you breach our Cancellation Policy, miss your appointment time, are not prepared for your appointment (hair not taken out from a previous style, no DevaCut or Curly Cut prep), or do not show up.
Appointment reminders requesting you to confirm your appointment with us are sent via text message and email at least three days in advance of all appointments. We ask that you confirm your appointment via text by following the prompts from the confirmation message (the system will ask you to reply "Yes" to confirm your appointment). We require that all appointments be confirmed no later than 48 hours before the scheduled start time (for cutting/styling) or 72 hours (any appointments including hair color) before the start time).
Should you need to cancel, reschedule, or make a change to your existing appointment, you may do so using our online system (click Book Now here), by emailing (appointments@ashevillehairdesign.com) us, or by calling and/or leaving a voicemail at (828) 274-4006. We are not responsible for cancellation requests attempted but not made, requests texted or requests sent to the wrong email address.
Appointments We strongly encourage you to reserve your appointments well in advance. Please email or call with any requests. We offer a cancellation list if the desired appointment is not available. We update our list daily and make every effort to contact guests in the case of schedule changes. LATE GUESTS POLICY We understand "life happens." If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at (828) 274-4006. If you are 15 minutes late or later, we may have to reschedule your appointment. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest’s schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness more than 15 minutes will be considered a “no show”. Please refer to our cancellation policy above.
Gratuity Tipping is at your discretion. Gift Certificates do not include gratuity.
Method of Payment Asheville Hair Design accepts Visa, MasterCard, Discover, American Express, cash, checks, and debit cards.
No Pets Sorry, but by North Carolina state law no pets are allowed in a salon.
Child Safety Policy We write this new policy with the utmost respect to the parents in our salon. Some of our staff are parents themselves and understand that this can be a sensitive issue. Moving forward, we will be implementing this new policy. We understand how challenging it is finding time for yourself. We also understand that your "me time" does not always align with your hair & spa appointments. However, our policy strictly prohibits unsupervised children in the salon & spa. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately, the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap unless they are receiving salon & spa services There will be no running, screaming, or walking around the salon stations as there are cords you can trip on. If you bring a tablet for your children, please also have headphones available as not to distract other guests. Please remember this is a public space where people come (and pay) to relax. Children under 12 must sit on their bottoms and not spin or pump the salon chairs. We kindly request ONLY those receiving services be present in the service areas. Children 13 and older capable of sitting quietly and unsupervised, may wait in the provided seating area. If you cannot comply with this policy, you may be asked to reschedule. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, glass, hot styling tools, chemicals, and a busy/congested area make for a potentially dangerous environment for young children. We cannot be held responsible for injuries in our salon as a result of unsupervised children. You will be financially responsible for ANY items and/or property damaged by children attending with you. Please understand that our concern is the safety of your child. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact the owner or salon manager if you have concerns or questions about this policy.
VISITORS & FAMILY POLICY Visitors and family are welcome in our reception area. Visitors, family and children are not allowed on the salon floor unless receiving services also. While we welcome children in the Hair Salon who have an appointment, we do not have the facilities to watch children during their parents' appointments in the salon. Unsafe activity & disruptive children and adults will be asked to leave the service areas with their parents until other arrangements can be made. Please be respectful to the service provider’s space.
SALON ETIQUETTE We have a strict “no judgement policy” for our guests. Our guests come from all walks of life and are here to relax and be taken care of regardless of social stature. Please be courteous and practice our salon rule of “If you don't have anything nice to say, then don't say anything at all.” As a courtesy to our guest trying to relax, please silence cell phones and keep your voice down when taking calls. Please leave all valuables at home. We are not responsible for lost or stolen items.
RIGHT TO REFUSE SERVICE A positive environment at Asheville Hair Design is our top priority. While we would like to open our doors to all, we will not tolerate rude or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.
Asheville Hair Design may not be the right fit for every client’s desired look. While every stylist has strengths and weaknesses, we encourage our clients to give different Asheville Hair Design stylists a try if it just wasn’t the right fit with one stylist. We are a Team-Based salon and we encourage you to get to know every one of us!
GIFT CARD POLICY Currently our gift certificates are tracked electronically in our computer system. If we do not have your gift certificate on file, you are required to present the original (not a scan, copy, picture, or fax) of the gift card. We are not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card. Gift cards are valid for products and services only. Gift cards cannot be used to purchase other gift cards, or otherwise discounted packages or series.
Maintaining a Healthy Salon Environment Please do not come to the salon sick. Visiting the salon while you are sick directly exposes your stylist and other clients to any illness you have. If you think you are getting a cold, getting sick, or are sick, we ask that you please reschedule your appointment. Stay home, hydrate, and rest. Come in when you’re feeling better! In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you may be asked to reschedule your appointment. This is for your well-being as well as the health of our employees and clients. We require 24 hours fever free and/or on antibiotics..
If you have been sick in the last 48 hours, please contact your stylist as soon as possible to reschedule your appointment. We will do our best to get your appointment rescheduled in a timely manner. Please do not come to your appointment if you are sick, or if anyone in your household has the flu/lice.
CURLY HAIR STYLING & CUTTING Two of our specialties at Asheville Hair Design are Curl Awakening and Curly Cuts (includes the DevaCut™). Contrary to the belief, we do not use chemicals to help discover your curls! Instead, we use our exclusive methods to help uncover, define, and capture your true/natural curl pattern.
If your hair has been straightened and your natural curl pattern has been severely altered, please know that we are only able to bring out as much of a ripple/wave as your hair allows. we do not use chemicals or fairy dust to make your hair curly. We work with the curl/wave/coil pattern you give us.
If you are interested in our Curly Cut or DevaCut™ services, there is a special way to prepare your hair. These are 2-step services. The first step is completed at home and the second step is completed in the salon by us. The information on how to prepare your hair at home can be found here. Failure to complete Step 1 at home, and properly prepare your hair prior to your visit, may result in your appointment being cancelled upon arrival, or being charged a $75 Prep Fee. Please note that none of our Curly Cuts (including the DevaCut™) is compatible with straightening your hair or hair that is straight. While the Prep is not required for Wash & Gos and Curl Awakening services, for best results, we definitely recommend it.
PRODUCT RETURN POLICY We will gladly accept your product return should you be unsatisfied with your purchase. An exchange or salon credit which may be used for future retail purchases will be issued. We can only accept exchanges with a receipt that shows purchase from Asheville Hair Design within 14 days of purchase. Miscellaneous We are a small/local business. Situations can arise that need to be addressed that do not fall under these policies. Those decisions are made by Asheville Hair Design, the General Manager, Front Desk Managers, and company owner. We reserve the right to refuse service to anyone for any reason but especially if you cannot follow these salon policies. Our goal is to make our customers happy and healthy. These policies and decisions are in place and exist for that purpose. We are not responsible for lost or stolen items.
