Salon Guidelines
Punctuality is key!
We do our best to run on time and we ask you to do the same. Please arrive 5-10 minutes early for all appointments.
Pricing
Pricing at Asheville Hair Design is based on the average amount of time it takes to perform the desired service. Prices listed may be increased based on length, density, preparation work performed by our staff, and if additional time or product is needed to perform the service. Prices are subject to change without notice. If you have specific questions on pricing, please inquire before being serviced.
Reserving Appointments
When reserving an appointment with us, we do require an active credit or debit card to secure the appointment. The card will not be charged unless our outlined Cancellation or Tardiness Policies are breached. By entering or giving us your credit card information at the time of booking, you agree to our cancellation terms of your card on file being charged if you breach our Cancellation Policy, miss your appointment time, are not prepared for your appointment (hair not taken out from a previous style, no Deva Cut or Curly Cut prep), or do not show up.
Appointment reminders requesting you to confirm your appointment with us are sent via text message and email at least two days prior to all appointments. We ask that you confirm your appointment via text by following the prompts from the confirmation message (the system will ask you to reply "Yes" to confirm your appointment). We require that all appointments be confirmed no later than 48 hours before the scheduled start time. We will also call the day before in the event you do not confirm through email or text.
Should you need to cancel, reschedule, or make a change to your existing appointment, you may do so by emailing us (appointments@ashevillehairdesign.com), or by calling and/or leaving a voicemail at (828) 274-4006. We are not responsible for cancellation requests attempted but not made, requests texted, or requests sent to the wrong email address.
Appointments
We strongly encourage you to reserve your appointments well in advance.
Please email or call with any requests. We offer a cancellation list if the desired appointment is not available. We update our list daily and make every effort to contact guests in the case of schedule changes.
Late Guests Guidelines
We understand "life happens." If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at (828) 274-4006. If you are 15 minutes late or later, we will have to reschedule your appointment. We work extremely hard to schedule the right amount of time for each service.
Accommodating late guests is often impossible without disrupting every other guest’s schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness of more than 15 minutes will be considered a “no show”, and will be charged the full-service amount of the appointment. Please refer to our cancellation policy.
Gratuity
Tipping is at your discretion. Gift Certificates do not include gratuity unless otherwise stated.
Method of Payment
Asheville Hair Design accepts Cash, Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and debit cards.
No Pets
Sorry, per North Carolina state law no pets are allowed in a salon. This includes emotional support animals. However, service animals are welcome. Under the ADA, a service animal is a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. Under the ADA and North Carolina law, owners of public accommodations are not required to allow emotional support animals, only service animals. Thank you for your understanding.
Child Safety Policy
Our policy strictly prohibits unsupervised children in the salon. Young children in carriers/strollers may not be placed near or in the service areas (including your lap) unless they are receiving services. If you bring a tablet for your children, please also have headphones available so as not to distract other guests. Children 13 and older capable of sitting quietly and unsupervised, may wait in the provided seating area. If you cannot comply with this policy, you may be asked to reschedule. Sharp implements, glass, hot styling tools, chemicals, and a busy/congested area make for a potentially dangerous environment for young children. We cannot be held responsible for injuries in our salon because of unsupervised children. You will be financially responsible for ANY items and/or property damaged by accompanying children. Please contact the owner or salon manager if you have concerns or questions about this policy.
Visitors & Family Policy
Until COVID-19 Restrictions have changed, only those receiving services are permitted in the salon.
Salon Etiquette
We have a strict “no judgment policy” for our guests. Our guests come from all walks of life and are here to relax and be taken care of regardless of social stature. Please be courteous to those around you. As a courtesy to our guests trying to relax, please silence cell phones and keep your voice down when taking calls. Please leave all valuables at home. We are not responsible for lost or stolen items.
Right to Refuse Service
A positive environment at Asheville Hair Design is our top priority. While we would like to open our doors to all, we will not tolerate rude or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.
Gift Card Policy
Currently, our gift certificates are tracked electronically in our computer system. If we do not have your gift certificate on file, you are required to present the original (not a scan, copy, picture, or fax) of the gift card. We are not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card. Gift cards are valid for products and services only. Gift cards cannot be used to purchase other gift cards, or otherwise discounted packages or series.
Maintaining a Healthy Salon Environment
To maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness you reschedule your appointment. Visiting the salon while you are sick directly exposes your stylist and other clients to any illness you have. If you arrive for your appointment with symptoms of an illness, you may be asked to reschedule your appointment. This is for your well-being as well as the health of our employees and clients. We require 24 hours fever-free and 14 days with no COVID-19 symptoms and a negative test.
If you have been sick in the last 48 hours, please contact your stylist as soon as possible to reschedule your appointment. We will do our best to get your appointment rescheduled promptly. Please do not come to your appointment if you are sick, or if anyone in your household has the flu or lice.
Curly Hair Styling & Cutting
One of our specialties at Asheville Hair Design is Curl by Curl Cuts. Contrary to the belief, we do not use chemicals to help discover your curls! Instead, we use our exclusive methods to help uncover, define, and capture your true/natural curl pattern.
If your hair has been straightened and your natural curl pattern has been severely altered, please know that we are only able to bring out as much of a ripple/wave as your hair allows. we do not use chemicals to make your hair curly. We work with the natural pattern you give us.
If you are interested in our Curly Cut services, there is a specific way to prepare your hair. The information on how to prepare your hair at home can be found here. Failure to properly prepare your hair before your visit may result in your appointment being canceled upon arrival, and being charged the full-service amount. Please note that none of our Curly Cuts are compatible with straight hair, (including natural, heat, and chemically altered straight hair. While the Prep is not required for Wash & Gos and Curly Lesson services, for best results, we definitely recommend it.
Product Return and Refund Policy
We will gladly accept your product return should you be unsatisfied with your purchase. An exchange or salon credit that may be used for future retail purchases will be issued. We can only accept exchanges from Asheville Hair Design within 14 days of purchase. If your style needs adjusting please let us know within 14 days of the service so it can be adjusted.
Asheville Hair Design does not issue refunds. There are no exceptions to this policy. If the color fades or changes tones during this process, Asheville Hair Design is not responsible. It is understood that the use of box color/color containing metallic salts or henna takes away predictability and control for the stylist, and no color is guaranteed until the desired result is achieved.
We are a small/local business. Situations can arise that need to be addressed that do not fall under these policies. Those decisions are made by Asheville Hair Design, the Salon Manager, Front Desk Managers, and the company owner. We reserve the right to refuse service to anyone for any reason but especially if you cannot follow these salon policies. Our goal is to make our customers happy and healthy. These policies and decisions are in place and exist for that purpose.
We do our best to run on time and we ask you to do the same. Please arrive 5-10 minutes early for all appointments.
Pricing
Pricing at Asheville Hair Design is based on the average amount of time it takes to perform the desired service. Prices listed may be increased based on length, density, preparation work performed by our staff, and if additional time or product is needed to perform the service. Prices are subject to change without notice. If you have specific questions on pricing, please inquire before being serviced.
Reserving Appointments
When reserving an appointment with us, we do require an active credit or debit card to secure the appointment. The card will not be charged unless our outlined Cancellation or Tardiness Policies are breached. By entering or giving us your credit card information at the time of booking, you agree to our cancellation terms of your card on file being charged if you breach our Cancellation Policy, miss your appointment time, are not prepared for your appointment (hair not taken out from a previous style, no Deva Cut or Curly Cut prep), or do not show up.
Appointment reminders requesting you to confirm your appointment with us are sent via text message and email at least two days prior to all appointments. We ask that you confirm your appointment via text by following the prompts from the confirmation message (the system will ask you to reply "Yes" to confirm your appointment). We require that all appointments be confirmed no later than 48 hours before the scheduled start time. We will also call the day before in the event you do not confirm through email or text.
Should you need to cancel, reschedule, or make a change to your existing appointment, you may do so by emailing us (appointments@ashevillehairdesign.com), or by calling and/or leaving a voicemail at (828) 274-4006. We are not responsible for cancellation requests attempted but not made, requests texted, or requests sent to the wrong email address.
Appointments
We strongly encourage you to reserve your appointments well in advance.
Please email or call with any requests. We offer a cancellation list if the desired appointment is not available. We update our list daily and make every effort to contact guests in the case of schedule changes.
Late Guests Guidelines
We understand "life happens." If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us at (828) 274-4006. If you are 15 minutes late or later, we will have to reschedule your appointment. We work extremely hard to schedule the right amount of time for each service.
Accommodating late guests is often impossible without disrupting every other guest’s schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness of more than 15 minutes will be considered a “no show”, and will be charged the full-service amount of the appointment. Please refer to our cancellation policy.
Gratuity
Tipping is at your discretion. Gift Certificates do not include gratuity unless otherwise stated.
Method of Payment
Asheville Hair Design accepts Cash, Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and debit cards.
No Pets
Sorry, per North Carolina state law no pets are allowed in a salon. This includes emotional support animals. However, service animals are welcome. Under the ADA, a service animal is a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. Under the ADA and North Carolina law, owners of public accommodations are not required to allow emotional support animals, only service animals. Thank you for your understanding.
Child Safety Policy
Our policy strictly prohibits unsupervised children in the salon. Young children in carriers/strollers may not be placed near or in the service areas (including your lap) unless they are receiving services. If you bring a tablet for your children, please also have headphones available so as not to distract other guests. Children 13 and older capable of sitting quietly and unsupervised, may wait in the provided seating area. If you cannot comply with this policy, you may be asked to reschedule. Sharp implements, glass, hot styling tools, chemicals, and a busy/congested area make for a potentially dangerous environment for young children. We cannot be held responsible for injuries in our salon because of unsupervised children. You will be financially responsible for ANY items and/or property damaged by accompanying children. Please contact the owner or salon manager if you have concerns or questions about this policy.
Visitors & Family Policy
Until COVID-19 Restrictions have changed, only those receiving services are permitted in the salon.
Salon Etiquette
We have a strict “no judgment policy” for our guests. Our guests come from all walks of life and are here to relax and be taken care of regardless of social stature. Please be courteous to those around you. As a courtesy to our guests trying to relax, please silence cell phones and keep your voice down when taking calls. Please leave all valuables at home. We are not responsible for lost or stolen items.
Right to Refuse Service
A positive environment at Asheville Hair Design is our top priority. While we would like to open our doors to all, we will not tolerate rude or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.
Gift Card Policy
Currently, our gift certificates are tracked electronically in our computer system. If we do not have your gift certificate on file, you are required to present the original (not a scan, copy, picture, or fax) of the gift card. We are not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card. Gift cards are valid for products and services only. Gift cards cannot be used to purchase other gift cards, or otherwise discounted packages or series.
Maintaining a Healthy Salon Environment
To maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness you reschedule your appointment. Visiting the salon while you are sick directly exposes your stylist and other clients to any illness you have. If you arrive for your appointment with symptoms of an illness, you may be asked to reschedule your appointment. This is for your well-being as well as the health of our employees and clients. We require 24 hours fever-free and 14 days with no COVID-19 symptoms and a negative test.
If you have been sick in the last 48 hours, please contact your stylist as soon as possible to reschedule your appointment. We will do our best to get your appointment rescheduled promptly. Please do not come to your appointment if you are sick, or if anyone in your household has the flu or lice.
Curly Hair Styling & Cutting
One of our specialties at Asheville Hair Design is Curl by Curl Cuts. Contrary to the belief, we do not use chemicals to help discover your curls! Instead, we use our exclusive methods to help uncover, define, and capture your true/natural curl pattern.
If your hair has been straightened and your natural curl pattern has been severely altered, please know that we are only able to bring out as much of a ripple/wave as your hair allows. we do not use chemicals to make your hair curly. We work with the natural pattern you give us.
If you are interested in our Curly Cut services, there is a specific way to prepare your hair. The information on how to prepare your hair at home can be found here. Failure to properly prepare your hair before your visit may result in your appointment being canceled upon arrival, and being charged the full-service amount. Please note that none of our Curly Cuts are compatible with straight hair, (including natural, heat, and chemically altered straight hair. While the Prep is not required for Wash & Gos and Curly Lesson services, for best results, we definitely recommend it.
Product Return and Refund Policy
We will gladly accept your product return should you be unsatisfied with your purchase. An exchange or salon credit that may be used for future retail purchases will be issued. We can only accept exchanges from Asheville Hair Design within 14 days of purchase. If your style needs adjusting please let us know within 14 days of the service so it can be adjusted.
Asheville Hair Design does not issue refunds. There are no exceptions to this policy. If the color fades or changes tones during this process, Asheville Hair Design is not responsible. It is understood that the use of box color/color containing metallic salts or henna takes away predictability and control for the stylist, and no color is guaranteed until the desired result is achieved.
We are a small/local business. Situations can arise that need to be addressed that do not fall under these policies. Those decisions are made by Asheville Hair Design, the Salon Manager, Front Desk Managers, and the company owner. We reserve the right to refuse service to anyone for any reason but especially if you cannot follow these salon policies. Our goal is to make our customers happy and healthy. These policies and decisions are in place and exist for that purpose.