ASHEVILLE HAIR DESIGN POLICIES
An Outstanding Experience
At our Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some policies in place to ensure everyone enjoys their Asheville Hair Design experience.! We don't want to charge these fees, and we normally we don't have to. We are just asking for communication with our clients. If you have ANY questions please call us! (828)-274-4006.
A Credit/Debit card MUST be on and stay on file to book a consultation or appointment. There are no exceptions to this policy.
All services and pricing are based on time. Due to this, the quote given over the phone may change depending on the length and thickness of the hair in person. Prices are subject to change without notice.
Appointments must be confirmed 48 hours in advance. Failure to confirm can result in possible fees, and or cancellation of the appointment. As a courtesy, we send you an appointment reminder text message and email 5 days prior to your appointment, and your confirmation is sent 3 days in advance.
CANCELLATIONS & LATE POLICY
Cancellation Policy for all services, including consultations, is 48 hours prior to the appointment. As a courtesy, we send you an appointment reminder text message and email 5 days prior to your appointment, and your confirmation is sent 3 days prior. Should you need to reschedule or cancel your appointment, 48 hours is required. You can do so by calling us at (828)-274-4006 any day prior to your appointment. If we are not available to answer you must leave a voicemail with your name, appointment date and time. You can also email us at firstname.lastname@example.org. Please note if you chose to email us, we will call to confirm the cancellation. We are not responsible for cancellation requests attempted but not received, requests texted, requests sent to the wrong email address, or over any social media. If proper notice is not given, a 50% cancellation fee for the failed appointment will be charged to the card on file. If you no-call no show, you will be charged 100% of the failed appointment, plus a 20% gratuity. Any no-shows with additional standing appointments must contact us within 24 hours of the failed appointment or any further appointments will be canceled. If the cards on file fail, a charge will be placed on the account and the balance must be paid before any further appointments will be booked. We ask that you arrive 10-15 minutes prior to your appointment start time. If you are going to be late, you must call us before your appointment time. If you are 5-10 minutes late a $10.00 late charge will be added to your appointment. Any appointments that are over 10 minutes late will be canceled, charged as a no show, and rescheduled. In the event that your stylist is running behind, we will communicate this to you by call and text. We will make every effort to accommodate your appointment time with your stylist or another member of our team.
At Asheville Hair Design, the integrity of the hair comes before any goals or desired results. Our top priority is to maintain the integrity of the hair and provide services that are safe for each guest.The desired result may not be reached in one visit and multiple processes could be recommended to achieve the desired result.
All chemical services have risks involved. There is a possibility of breakage, damage, brassiness, and the presence of undesired tones during each procedure.
Regular haircuts are required to help maintain the health and integrity of your hair.
Color and integrity of the hair is ONLY GUARANTEED when the recommended shampoo & conditioner are purchased from Asheville Hair Design directly. The use of over-the-counter shampoos and conditioners will compromise your results and our color process will not be guaranteed for our 14 day policy.
It is understood that the use of box color/color containing metallic salts takes away predictability and control for the stylist. If any of these are present in the hair there could be breakage or the hair may not respond to the services, causing us to take a different route or stop treatments immediately.
Any color services over $300.00 will require a 50% non-refundable deposit in order to book.
Method of Payment & Gratuity Asheville Hair Design accepts Cash, Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay. Tipping is at your discretion. Gift Certificates do not include gratuity unless otherwise stated. Pets North Carolina law states no pets are allowed in a salon. This includes emotional support animals. However, service animals are welcome. Under the ADA, a service animal is a dog that is individually trained to perform tasks or do work for the benefit of a person with a disability. Under the ADA and North Carolina law, owners of public accommodations are not required to allow emotional support animals, only service animals. Asheville Hair Design Mask Policy We will be requiring masks for the unforeseeable future. We keep a close eye on trends regarding the spread of Covid and the flu. We ask that when you are enjoying your beverage here, you replace your mask between sips. When and if we stop requiring masks at our salon, we reserve the right to require them at any time without notice. Masks need to cover your mouth and nose, and looped behind your ears and not your neck. If you do not have a mask, one will be provided for you. Photo Release For good and valuable consideration, the receipt of which is hereby acknowledged, you hereby grant Asheville Hair Design permission to use your likeness in photography in any and all of its publications, including but not limited to all of Asheville Hair design’s printed and digital publications. I understand and agree that any photograph using my likeness will become property of Asheville Hair Design and will not be returned. Right to Refuse Service A positive environment at Asheville Hair Design is our top priority. While we would like to open our doors to all, we will not tolerate rude or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.